Recover faster with Rachel AI
Voicelene automates outbound collection calls, understands English, Bahasa Malaysia, Mandarin and Cantonese, captures promise-to-pay, schedules callbacks, and transfers urgent cases to your team.
Collection Command Center
Borrower requested callback after 6pm.
Customer is driving. Callback scheduled.
Built for modern collection teams
Everything your collection team needs
Automate repetitive calls while keeping every borrower interaction tracked, searchable and measurable.
AI Voice Calls
Rachel AI speaks naturally, listens to responses, and handles collection conversations without IVR menus.
Multilingual Support
Supports English, Bahasa Malaysia, Mandarin and Cantonese for real Malaysia collection workflows.
Promise-to-Pay
Automatically captures PTP intent, dates, amounts and borrower remarks for follow-up tracking.
Callback Queue
When customers are busy, driving or in a meeting, Rachel schedules callbacks for your team.
Agent Transfer
Urgent or sensitive cases can be transferred to a live officer while keeping logs connected.
Real-Time Analytics
Track call status, recordings, borrower intent, language, payment promises and campaign performance.
Your AI collection officer
Rachel handles borrower conversations with a calm, professional tone. She can confirm identity, explain outstanding balance, detect intent, arrange callback, capture PTP and escalate to your team.
“Hi, this is Rachel from DanaXpress. May I confirm if I am speaking with Jimmy?”
Control every call from one dashboard
Your team gets a complete view of borrowers, call logs, callback requests, recordings and AI insights.
Today Overview
Simple plans for growing teams
Start small, then scale your AI calling volume as your collection operation grows.
Questions before your demo?
Ready to see Rachel AI in action?
Launch faster collection calls, smarter follow-ups and real-time insights with Voicelene.
Book Your Demo